Probly Privacy Policy

Last Updated: November 20, 2025

The Short Version

We don't collect, track, or sell your personal information. Period.

What Information We Collect

Account Information When you create an account, we collect:

  • Email address (for login and password recovery)

  • Username (what others see on your wall)

  • Password (encrypted—we never see your actual password)

Content You Create When you use Probly, you create:

  • Photos of climbing walls and problems

  • Problem descriptions, grades, and hold markers

  • Comments and activity on your wall

  • Send logs and project tracking

This content is stored so you and your wall crew can access it. It's only visible to people you've invited to your wall.

What We DON'T Collect

  • We don't track your location

  • We don't collect device information beyond what's necessary for the app to function

  • We don't use cookies or tracking pixels

  • We don't collect browsing data

  • We don't share, sell, or rent your information to third parties

  • We don't use analytics or advertising networks

How We Use Your Information

We use your information for exactly one purpose: making Probly work for you.

  • Your email lets you log in and recover your password

  • Your content (photos, problems, comments) is displayed to people on your wall

  • Your activity (sends, projects) shows up in your wall's private feed

That's it.

Who Can See Your Information

Your Wall Crew People you invite to your wall can see:

  • Your username

  • Problems you've created

  • Your sends and projects

  • Your comments and activity on that wall

Other Probly Users People NOT on your wall cannot see anything about you or your climbing. Your walls are completely private.

Us (Probly) We can see your data only when absolutely necessary to:

  • Fix technical problems you report

  • Prevent abuse or illegal activity

  • Comply with valid legal requests (we'll fight these when we can)

We don't browse your data, analyze it for trends, or use it for any purpose other than keeping the app running.

Data Security

Your data is stored on secure servers with industry-standard encryption. Your password is hashed, which means even we can't see it.

That said, no system is 100% secure. We do our best, but use a strong password and don't reuse passwords from other sites.

Your Rights

Delete Your Data You can delete your account anytime from the app settings. This removes:

  • Your account information

  • Your problems and photos

  • Your comments and activity

Note: If others have logged sends on problems you created, those send records will remain (but your name will be removed).

Export Your Data Want a copy of everything you've created? Contact us at [your email] and we'll send you a file with all your data.

Update Your Information You can change your username and email anytime in settings.

Children's Privacy

This app is not intended for children under 13, and we don't knowingly collect information from children under 13.

Changes to This Policy

If we change this privacy policy, we'll update the date at the top and notify you via email. We'll never make changes that give us more access to your data without your explicit consent.

Questions?

Email us at support@problyapp.com. We're real people and we'll actually respond.